For personalized products
Since each personalized product at Crudo is tailor-made for you, it is not eligible for returns or exchanges.
For non-personalized products
If you are not completely satisfied with our non-personalized products, we are happy to offer you free returns within 7 days after your purchase. Return Policy is applicable to orders from Crudo official website ONLY.
Returns
Exchanges
Returns & Exchange Procedures
Please contact our customer service to arrange the returns for you. All items shall be mail back with original packaging and gifts (if applicable) to our designated address. A refund will be transferred to your payment account within 14 days.
To keep our product at the best price, an additional delivery fee (if applicable) is not included in our selling price. We are sorry that the fee is not refundable.
Refunds
Upon receiving and checking the returned product, a refund will be transferred to your payment account within 14 days.