FAQ

We use full-grained vegetable tanning leather made in Italy. Learn more about the leather we use in “Our story”.

No worries – it is totally fine if you got droplets on your leather items as our leather items are splash-resistant. You can simply wipe the spill away and maintain the leather item following the leather maintenance procedure provided. However, bringing along the leather items during shower or swimming is not recommended otherwise it will not stand the test of time.

Check out the size guide of each product in the product detail page.

Changes are not allowed when your order is placed successfully. For enquiries or assistance please contact our customer service team.

Sure, we would love to listen to your voice and support your vision.

If needed, you’re welcome to reach us via email (contact@crudo-leather.com) or WhatsApp us at +852 6601 4446. We will get back to you promptly at 10 a.m. to 7 p.m. from Monday to Sunday.

Of course. Leather is known to be shiner with time. You are suggested to use the leather maintenance set to take care of your leather item every now and then. Read the “Leather Maintenance Procedure” in the product box for more details.

It’s simple and easy – in the product detail page, click the ‘ADD TO CART AND DESIGN” button. You will automatically goes to the shopping cart with your chosen item there. Click “DESIGN” button which is at the left of your item, you will soon enter the customization panel allowing you to design your engravings. Explore the functions and have fun!

Absolutely. In the design page, type in the words that you would like to have engraved. If the preview screen does not show the characters you typed, please contact us so that we can help you.  

The answer is YES! Our customization service is comprehensive. You can upload your logos, symbols or graphics through the “Handwriting” function.

Generally speaking, all designs that lie within our standard engraving service* are FREE. However, some emojis or special edition UV print icons may have additional charges. Please refer to the design page for details.

Please contact us directly if you encounter any problems with the design page, we would be more than happy to assist.

All prices are exclusive of all taxes and duties applied in countries outside of Hong Kong. As recipients, you shall liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Import duty or tax costs will be invoiced to you directly, and payment of these is necessary to release your order from customs on arrival. 

Perspiration and exposure to chemicals or contaminants in water may tarnish the products and cause discoloration. You can use a specialized cleanser for maintenance and dry it with non-abrasive cloth to avoid scratching. It is better to store the product in an air-tight area with low humidity. The item is washable with pure water but be sure to dry the item immediately after cleansing.

We are more than happy to answer your questions. You can reach us via email (contact@crudo-leather.com) or WhatsApp us at +852 6601 4446. We will get back to you promptly at 10 a.m. to 7 p.m. from Monday to Sunday.