Privacy Policy

This website (“Site”) is operated by CRUDO. (“CRUDO”). This Privacy Policy (“Policy”) applies to information supplied by you on this Site.


CRUDO aims to be transparent about the data we collect about you, how it is used and whom it is shared with. We collect your data:

•   to improve your experience

•   under a secure environment

•   but you may decide what and how you hear from us

•   Only when necessary



Protecting the privacy and security of our customers and site visitors is of utmost importance to CRUDO. We appreciate and understand how important privacy is to you. If you have any questions about how we protect your privacy, contact us at

This Privacy Policy, including our Cookies Policy, applies to your use of our services and complies with the requirements of the Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486) and its subsidiary legislations and regulations. This Privacy Policy is governed by and shall be construed in accordance with Hong Kong law, without giving effect to any principles of conflicts of law. By accessing the Site and providing information requested, you submit to the exclusive jurisdiction of the Hong Kong courts.



How we use your information depends on the type of information provided, which services you use and the choices you make in your settings.


Your name and contact details. To deliver your purchases and send you service messages (without it, we cannot perform our contract with you). These details are also important for fraud prevention and detection, to show you adverts on our latest products and deals, and find out what you like. With your permission, we may use these details to send you information about our new products and services.

Your payment information. To take payment and give refunds (without it, we cannot perform our contract with you). We also use these details for fraud prevention and detection.

Your contact history with us. To provide customer service and support (without it, we cannot perform our contract with you). Such details are also used to train our staff so that we can provide you with the best possible customer service.

Purchase history and saved items. To analyze and predict your interests so as to customize your online experience including showing you things that interest you, providing customer service and support, and handling returns (without it, we cannot perform our services). These details also help us to find out what you, and other customers, like.

Information about your phone or laptop, and how you use our Site. To improve our Site and set default options for you (such as currency). This allows us to provide you with the best possible shopping experience. These details also enable us to protect our Site and to detect and prevent fraud against you or CRUDO.

Information from social media accounts you link to us. To enable you to log into our Site with ease and without creating a specific account. Such details allow us to provide product recommendations as well.

Other. Our services are dynamic and we may introduce new features which may require the collection of new information. If we collect materially different personal data or materially change how we use your data, we will notify you and may also modify this Privacy Policy.


Providing your personal information to us is not mandatory. However, if you choose not to share this information with us you may not be able to make purchases from this site and you are unlikely to receive our optimal overall customer experience.

We also anonymize and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We may also share this information with third parties.



We do not sell any of your personal data to any third party.

However, as a key part of providing our services to you, we do share your data with the following categories of companies:

•   Companies involved in getting your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies

•   Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business

•   Law enforcement and fraud prevention agencies or anybody required by law

•   Companies approved by you, such as social media sites (if you choose to link your account to us)


We may provide third parties with aggregated but anonymized information and analytics (that does not identify you) about our customers.

It is your responsibility to maintain the secrecy of your user ID and login password.



If you grant us permission, we will send you marketing messages by email to keep you updated with what we are up to and to help you view and find our products.



We engage in online advertising to update you on what we are up to and to help you view and find our products.

We aim to show you CRUDO ads that are relevant to you through using a variety of digital marketing networks and ad exchanges. We use a range of advertising technologies like pixels, cookies and ad tags service.

Depending on how you use the site (for example, your search history, content you read on the sites), we will tailor ads of interest to you.



If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.



We may amend this Privacy Policy from time to time to reflect how we are processing your data.

If we make significant changes, we will make them clear on CRUDO website, so that you are able to review the changes before you continue to use our Site.

You acknowledge that your continued use of our services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use and sharing of your personal data is subject to the updated Privacy Policy.



Should there be any inconsistency between the English language and the Chinese version of this Privacy Policy and any translation hereof, the Chinese language version shall prevail.



If you:

•   Have any questions or feedback about this notice

•   Would like us to stop using your information

•   Want to exercise any of your rights as set out above, or have a complaint

Please do not hesitate to contact us at