Terms and Conditions
If you have any enquiry about the Site or TOS, please contact us.
We will never ask you for your account’s password either in writing (via email or otherwise), in person or on the phone. In using the Site, you are responsible for: (i) safeguarding any passwords used to access your account and our Services, and (ii) all use of our Services under your account. Please take reasonable care in protecting access to your account from any unauthorized use. If you suspect that the security of your account has been compromised or if there is unauthorized use of your account, please contact us immediately.
2. PROHIBITIONS AND FAILURE TO COMPLY
We may take actions against your account for activities including, but not limited to:
• Using material (including, but not limited to text, images, music or video) of which you do not have the full right to grant the license specified in the section below.
• Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way.
• Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material.
• Advertising or sending unsolicited messages of any kind.
• Impersonating others or providing any kind of false information.
• Starting or forwarding chain letters of any kind.
CRUDO reserves the right to terminate any account at its sole discretion. We may send you an email to inform you of the termination of your account in such event.
3. INTELLECTUAL PROPERTY
All software and Content (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of CRUDO and are protected by intellectual property and copyright laws and international treaty provisions. The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorized by CRUDO and/or its third-party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of CRUDO. Any such unauthorized actions may result in civil consequences or criminal penalties. CRUDO reserves the right to withdraw or amend any item of the Services without notice. We shall not be liable if for any reason the Site is unavailable at any time and for any period.
4. THIRD PARTY LINKS
The Site may include links to other websites or resources that are not operated or prepared by CRUDO. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.
5. PRODUCT DESCRIPTIONS
CRUDO will endeavor to ensure that the Content and the product descriptions on the Site are as accurate and complete as possible. We however do not warrant that “Content” and product descriptions are accurate, complete, current or error-free. Please refer to our Returns policy if you feel a product offered by CRUDO is not as described.
6. ELIGIBILITY TO PURCHASE
In order to place orders with us, you must meet our conditions of eligibility:
• Be aged 18 years of age or over
• Be in possession of a valid credit/debit card issued by a licensed bank acceptable to CRUDO for payment
• Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site).
All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.
The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.
Prices are shown on the Site in Hong Kong Dollars (HKD). Prices displayed on the Site at the time your order is accepted will be honored except in the case of obvious error. Whilst we use our best endeavors to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.
If your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
We accept payments made by Visa, MasterCard and PayPal, as well as payments by bank deposit.
By placing an order using one of the above Credit/Debit card and online payment methods, you confirm that the Credit/Debit card(s) or PayPal account used is yours or that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to CRUDO, we will not be liable for any delay or non-delivery.
Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorized access to any data you provide when using our Services.
9. CUSTOMS DUTIES AND TAXES
All prices are exclusive of all taxes and duties applied in countries outside of Hong Kong. As recipients, you shall liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Import duty or tax costs will be invoiced to you directly, and payment of these is necessary to release your order from customs on arrival.
10. ACCEPTANCE OF YOUR ORDER
Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and CRUDO will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.
CRUDO reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:
1. The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
2. We identify a pricing or product description error.
3. We are unable to obtain authorization for payment.
4. You do not meet the eligibility criteria to purchase as set out in this TOS.
Our Customer Service team will contact you as soon as possible if there are any problems with your order.
11. SHIPPING AND COLLECTIONS
You will be given an indication of the expected delivery time when you place your order online. CRUDO’s teams will try their best to meet these estimates but cannot guarantee that such estimates must be met.
CRUDO insures each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by CRUDO. You also accept the associated transfer of responsibility in the same way. CRUDO provides free shipping on all orders above HK$150 (after discounts and vouchers have been applied). Orders under HK$150 will be subjected to a shipping fee of HK$30. CRUDO reserves the right to update its shipping policy at its sole discretion without prior notice.
12. COLOR DIFFERENCE
Product images are for illustrative purposes only and may differ from actual products due to lighting effects and differences in devices. If there is any discrepancy between the color of product images and actual products, actual products shall prevail.
13. TOLERANCE FOR ENGRAVING ACCURACY
Since all small leather goods are skillfully handcrafted by our artisans, please allow 5MM discrepancy in the positioning of the engraving.
Each CRUDO's leather crafts is customized on the request of the order. All these products cannot be sold again even they are returned in original package. Therefore, all the items are not eligible for a refund.
15. YOUR RIGHTS
Nothing in the TOS is intended to affect your rights under the Law in Hong Kong SAR.
Views expressed in any media by the designers, companies or third parties, whose products are sold on the Site or with whom we are associated, are their own. CRUDO takes no responsibility for any such views as they do not necessarily reflect ours. CRUDO does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.
Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, CRUDO will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this TOS.
17. INDEMNITY AND WAIVER
At our request, you agree to compensate us fully and hold us, CRUDO (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.
If you breach the TOS and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the TOS.
We have our complaint handling procedure that we will use to try to resolve any disputes when they first arise. Please contact our Customer Service team for any order-related complaints or comments.
CRUDO respects the intellectual property of others. If you have any reason to believe your work may have been used on the Site without your permission, please contact us.
19. GOVERNING LAW AND JURISDICTION
The TOS, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these TOS.
20. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.